Refund, Returns & Appointment Policy

Entre Lagos Tattoo & Art Gallery

Last updated: 19/5/2026

At Entre Lagos Tattoo & Art Gallery, every tattoo, artwork and appointment is handled with care, time and professional preparation. This policy explains how deposits, cancellations, rescheduling, refunds and returns are managed.

By booking an appointment, purchasing a gift card, buying artwork or ordering products from us, you agree to the terms below.

1. Tattoo Appointments & Deposits

To confirm a tattoo appointment, a deposit may be required.

Deposits are used to secure your booking, reserve studio time, prepare your design and compensate the artist for planning and preparation time.

Deposits are non-refundable

Tattoo deposits are generally non-refundable.

This applies if:

• you cancel your appointment
• you do not show up
• you arrive too late and the appointment can no longer be completed
• you change your mind after the booking has been confirmed
• you decide not to continue with the tattoo project

The deposit is not an extra charge. It is normally deducted from the final tattoo price, unless stated otherwise.

2. Rescheduling Tattoo Appointments

You may reschedule your appointment if you contact us with enough notice.

We ask for at least:

72 hours’ notice

If you contact us at least 72 hours before your appointment, your deposit may be transferred to a new appointment date.

If you reschedule with less than 72 hours’ notice, your deposit may be lost and a new deposit may be required to book again.

We understand that emergencies can happen. In special cases, we may make exceptions at our discretion.

3. No-Shows & Late Arrivals

If you do not attend your appointment and do not contact us in advance, this is considered a no-show.

In this case:

• your deposit is lost
• a new deposit is required for a new appointment
• future bookings may require full or partial prepayment

If you arrive late, we may need to shorten, reschedule or cancel the appointment depending on the artist’s schedule.

4. Design Changes

Small adjustments to the tattoo design are usually included in the preparation process.

However, major changes may require:

• extra design time
• a new quote
• a new appointment
• an additional deposit

Examples of major changes include:

• changing the tattoo style completely
• changing the body placement
• changing the size significantly
• changing the concept after the design process has started

5. Tattoo Services Are Non-Refundable

Once a tattoo session has started or been completed, the service is non-refundable.

Tattooing is a custom artistic service performed directly on the client’s body. For this reason, we cannot offer refunds for completed tattoo work.

If you have concerns about your tattoo, please contact us. We will review the situation and advise you about healing, aftercare or possible touch-up options.

6. Touch-Ups

Touch-ups may be offered depending on the tattoo, healing process and aftercare.

A touch-up may not be free if:

• aftercare instructions were not followed
• the tattoo was exposed to sun, water, scratching or friction during healing
• the tattoo was picked, scratched or damaged during healing
• the client missed the recommended touch-up period
• the tattoo is on an area known to fade faster, such as fingers, hands, feet or certain high-friction areas

Touch-up decisions are made by the artist.

7. Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash.

Gift cards may be used for eligible tattoo services, artwork or selected products, depending on the conditions stated at the time of purchase.

Gift cards must be presented at the time of use.

Lost or stolen gift cards cannot be replaced unless proof of purchase is provided.

Gift cards may not be used for deposits unless we have agreed to this in advance.

8. Promotions, Discounts & Tattoo Credits

Promotions, discounts and tattoo credits are subject to the conditions stated in the offer.

For example, a 150 CHF tattoo credit may only apply to selected bookings, such as a first full-day session, minimum session length or specific promotional campaign.

Promotional credits:

• are not exchangeable for cash
• cannot be combined with all other offers unless stated
• may expire after the promotional period
• may require a confirmed booking and deposit
• may only apply to selected artists, services or appointment types

Entre Lagos Tattoo & Art Gallery reserves the right to modify or end promotions at any time.

9. Piercing Services & Hygiene Items

Piercing services are non-refundable once performed.

For hygiene and safety reasons, we cannot accept returns or exchanges on:

• opened aftercare products
• used jewellery
• sterile items once opened
• personal hygiene products

If a product is defective, please contact us as soon as possible with proof of purchase.

10. Artwork, Paintings & Original Art

Original artworks, paintings and custom art pieces are generally final sale.

Returns may only be accepted if:

• the item arrives damaged
• the wrong item was delivered
• we have agreed to the return in writing before the item is sent back

Damage during shipping must be reported within:

48 hours of delivery

Please include photos of:

• the artwork
• the packaging
• the shipping label
• the damage

Custom commissions are non-refundable once the work has started.

11. Physical Products & Merchandise

For eligible physical products, returns may be accepted within:

14 days of delivery

To be eligible for a return, the item must be:

• unused
• unopened, where applicable
• in its original packaging
• in the same condition as received
• accompanied by proof of purchase

The customer is responsible for return shipping costs unless the item was defective or incorrectly sent.

We do not accept returns on:

• opened aftercare products
• hygiene-related products
• used jewellery
• custom-made products
• personalised items
• sale items, unless defective

12. Online Purchases

For online purchases, the return conditions depend on the type of item purchased.

Please read the product description and this policy carefully before completing your purchase.

Because tattoo services, custom artwork, gift cards, hygiene items and personalised products may have different refund and return conditions, not every purchase is eligible for return or refund.

If you have questions before purchasing, please contact us.

13. Refund Processing

If a refund is approved, it will normally be processed using the original payment method.

Processing times may vary depending on the payment provider or bank.

We may deduct:

• shipping costs
• transaction fees
• damage costs
• missing item costs
• administrative costs, where applicable

14. Cancellations by Entre Lagos Tattoo & Art Gallery

In rare cases, we may need to reschedule or cancel an appointment due to illness, emergency, artist availability or circumstances outside our control.

If we cancel or reschedule an appointment, your deposit will remain valid and can be transferred to a new date.

If we are unable to offer a suitable alternative, we will discuss the available options with you.

15. How to Contact Us

For appointment changes, refund questions or return requests, please contact us:

Entre Lagos Tattoo & Art Gallery
Centralstrasse 42
3800 Interlaken
Switzerland

Website: https://entrelagostattooartgallery.com
Email:info@entrelagostattooartgallery.com
WhatsApp / Phone: +41 79 448 35 83